Refund policy

Principle of withdrawal

As a rule, the CUSTOMER has the right to withdraw by returning or handing back the PRODUCT to the SELLER.

To do so, the PRODUCT must be returned or handed back without undue delay and no later than fourteen (14) days after the CUSTOMER has communicated their decision to withdraw, unless the SELLER offers to collect the PRODUCT itself.

Withdrawal period

In accordance with Article L.221-18 of the French Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier designated by the CUSTOMER, takes physical possession of the PRODUCT.

Where the CUSTOMER has ordered several PRODUCTS in a single order resulting in several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several lots), the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier designated by the CUSTOMER, takes physical possession of the last PRODUCT delivered.

If the CUSTOMER's order concerns several PRODUCTS and these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier designated by the CUSTOMER, takes physical possession of the last PRODUCT.

Notification of withdrawal

To exercise the right of withdrawal, and in accordance with Article L.221-21 of the French Consumer Code, the CUSTOMER must notify their decision to withdraw by means of an unambiguous statement (for example, a letter sent by post, fax or email) to: 15 rue Pierre et Marie Curie, 22190 Plérin (FRANCE) or cs@lartisanbrossier.com.

The CUSTOMER may also use the form below:

WITHDRAWAL FORM

For the attention of: Vikim Diffusion

SELLER's telephone number: +33 2 96 63 34 50

SELLER's email address: cs@lartisanbrossier.com

I hereby give notice that I withdraw from the contract for the sale of the PRODUCT below:

PRODUCT reference:
Invoice number:
Order number:
Ordered on [________________] / received on [________________]
Payment method used:
Name of the CUSTOMER and, where applicable, of the recipient of the order:
CUSTOMER's address:
Delivery address:
CUSTOMER's signature (except when sent by email)
Date

To meet the withdrawal deadline, the CUSTOMER must send their communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If the CUSTOMER withdraws, the SELLER undertakes to reimburse all sums paid, including delivery costs (with the exception of any additional costs resulting from the CUSTOMER's choice of a delivery method other than the standard delivery method offered by the SELLER), without undue delay and in any event no later than fourteen (14) days from the day on which the SELLER receives the returned PRODUCT (Article L.221-24 of the French Consumer Code).

The SELLER will make the reimbursement using the same means of payment as the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees otherwise; in any event, this reimbursement will not incur any costs for the CUSTOMER.

The SELLER is not required to reimburse additional costs if the CUSTOMER has expressly chosen a more expensive delivery method than the standard delivery method offered by the SELLER.

The SELLER may withhold reimbursement until it has received the goods or until the CUSTOMER has supplied proof of having sent back the goods, whichever is the earliest.

Return procedure

The CUSTOMER must send back the goods without undue delay and in any event no later than fourteen (14) days after communicating their decision to withdraw from this contract, to: 15 rue Pierre et Marie Curie, 22190 PLÉRIN, France.

Once the return has been received by our after-sales service, please allow 5 to 10 days for processing. You can contact us by email if you would like an update on your return.

The deadline is met if the CUSTOMER sends back the goods before the fourteen (14) day period has expired.

Return costs

The CUSTOMER bears the direct cost of returning the goods.

If the weight of the PRODUCT prevents the CUSTOMER from returning it by post, the CUSTOMER bears the direct cost of returning the goods.

Condition of returned goods

The PRODUCT must be returned in accordance with the SELLER's instructions and must include all accessories delivered.

The CUSTOMER is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the PRODUCT. Returned items must be new, unused and in their original, perfectly intact packaging, with a copy of the invoice or dispatch note.

Exclusions from the right of withdrawal

The right of withdrawal does not apply in the following cases:

Supply of goods or services whose price depends on fluctuations in the financial market
Supply of goods made to the CUSTOMER's specifications or clearly personalised
Supply of goods liable to deteriorate or expire rapidly
Supply of sealed audio or video recordings or software that have been unsealed after delivery
Newspapers, periodicals or magazines (except subscription contracts)
Accommodation services other than for residential purposes, transport of goods, car rental, catering or leisure services where the contract provides for a specific date or period of performance
Supply of goods which, by their nature, are inseparably mixed with other items
Supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed by the CUSTOMER after DELIVERY
Supply of alcoholic beverages whose price was agreed at the time of the conclusion of the sales contract, whose delivery can only take place after 30 days and whose actual value depends on market fluctuations beyond the SELLER's control
Supply of digital content not supplied on a tangible medium if performance has begun with the consumer's prior express consent and acknowledgement that they thereby lose their right of withdrawal
Contracts concluded at a public auction

Parcel not collected from a pickup point

For delivery to a pickup point, the CUSTOMER undertakes to collect their parcel within the period set by the carrier.

1. Redelivery

If the parcel is not collected in time and at the CUSTOMER's request, the order may be shipped again, provided that the CUSTOMER contacts customer service beforehand.

This new shipment will incur delivery charges, payable by the CUSTOMER, at the current rates.

2. No contact from the CUSTOMER

If the CUSTOMER does not make contact before the parcel is returned to the SELLER, the order will be refunded to the means of payment used for the purchase, less:

the initial delivery charges, which are non-refundable;
where delivery was initially free, the amount of the delivery charges normally applicable;
a flat handling fee of €5, corresponding to the cost of managing and processing the return.

These charges correspond to costs actually incurred by the SELLER and do not constitute a penalty.

Justification of the flat handling fee (€5)

The flat handling fee of €5 corresponds to the actual costs incurred by the SELLER when a parcel is returned without the CUSTOMER having made prior contact. This fee is in no way a penalty and is strictly proportionate to the expenses borne by the SELLER for handling the return.

It includes in particular:

Return costs charged by the carrier: when the parcel is not collected from the pickup point, it is automatically returned and the carrier charges for the round trip.
Administrative and logistical processing: receiving the parcel, checking the condition of the product, returning it to stock or preparing the refund by the after-sales service.
Bank charges related to the refund: each refund transaction incurs actual bank charges for the SELLER.

The flat amount of €5 has been set to remain below the actual cost of these operations while being transparent for the CUSTOMER. It is therefore fully justified and compliant with the French Consumer Code.

3. Exclusions

This provision does not apply when the CUSTOMER has contacted customer service before the parcel was returned in order to report a difficulty or find a solution.

Defective or damaged product

If your product is defective or arrives damaged, this is not a withdrawal: you benefit from the legal guarantee of conformity (2 years from delivery) and the guarantee against hidden defects, detailed in Article 12 of our Terms and conditions of sale.

Write to us at cs@lartisanbrossier.com with your order number and a photo of the defect. We will offer you a repair, an exchange or a refund, at no cost to you.

Diagnostic capillaire